Contact us

Travel insurance queries

Customer service

Phone number: 0345 366 2212
Lines open: Monday to Friday 8am to 8pm, Saturday 9am to 6pm and Sunday 10am to 2pm.

Or by email or post:

TUI Travel Insurance Department

AXA Insurance

Civic Drive

Ipswich

Suffolk

IP1 2AN

Emergency medical and repatriation assistance

Phone number: +44 (0)203 285 7998
Lines open: 24 hours a day, every day. Call charges from outside the UK may vary.

Travel insurance claims (except legal expenses)

Phone number: 0330 024 8094
Lines open: Monday to Friday 8.00am to 6.00pm and Saturday 9.00am to 12.00pm, Sundays and bank holidays closed.

Legal expenses claims (travel insurance)

Phone number: 0345 366 2214
Lines open 24 hours a day, every day

Finance queries

Phone number: 0330 024 5028
Lines open: Monday - Friday 8am - 8pm, Saturday  9am - 5pm, Sundays and Bank Holidays - closed.

Or by email.

Complaints

Policy complaints
Phone number: 0345 366 2212
Lines open: Monday to Friday 8am to 8pm, Saturday 9am to 6pm and Sunday 10am to 2pm.

Or by email.

Claims complaints
Phone number: 0330 024 8094
Lines open: Monday to Friday 8.00am to 6.00pm and Saturday 9.00am to 12.00pm, Sundays and bank holidays closed.

Customer log in

Fast, easy-to-use, safe and secure. Access your travel insurance policy documents online any time:
  • Print your policy schedule and documents
  • Retrieve a saved quote
  • View your cover limits and excesses
  • Make a claim